Today I am
going to talk about the Cloud based Contact center software provided by one of
the leaders in Gartner’s magic quadrant. It was observed from the last 4 years
that Five9 is one of the most progressive cloud based contact center solution.
Five9 is
the prominent supplier of cloud contact center software, carrying the influence
of the cloud to more than 1500+ clients across the globe and enabling more than
three billion clients connections yearly. Five9 has led the cloud rebellion in
contact centers, serving associations of every size changeover from on premise based
software to the cloud.
With supreme
expertise, technology, and environment of partners, Five9 helps industries take
benefit of protected, consistent, scalable cloud contact center software to generate
excellent customer proficiencies, expansion agent efficiency, and bring substantial
business outcomes.
Numerous industries
began with an on-premise contact center. These are often complex, involving
time, assets, and long implementation cycles. With cloud based software, structure
enhances someone else’s problem. Corporations devote less time and money handling
technology, and more time supporting agents and encouraging customer activities.
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Fig 1.1- Five9 Cloud Contact Center options
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With the
help of Five9 Cloud based contact center, you can get a flexible architecture that
adapts to altering
requirements. Businesses can turn agent seats on and off as required, prevent
the trouble of supporting setup.
It was
claimed by Five9 contact center which reduces
the technology gap between inbound
automatic
call distribution (ACD) functionality and outbound dialers, bringing all the
components together to work seamlessly as a single system.
Five9
software works with a diversity of prominent CRM, analytics, workforce
management, efficiency management solutions, and telephony providers. The Five9
VCC Platform transports all required to run an enterprise class contact center.
It also offers easy-going configuration in hours, deployment within days, and
instant-on transfer of the up-to-date innovative software. Intended from the
ground up for the cloud, Five9 data centers are geographically discrete and run
24/7 to ensure fault easiness and determined up-time.
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Fig 1.2- Five9 VCC Platform
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Inbound Cloud Contact Center
Go live rapidly
with the gorgeous functionality of ACD intelligent routing, interactive voice
response (IVR) with speech recognition, and computer telephony integration
(CTI).
Outbound Cloud Contact Center
Accelerate
sales drive, increase contact ratios, and upsurge occasions for translations
with more live dialogues, leveraging Five9 Predictive, Power, Preview, and
Progressive dialers.
Multichannel Cloud Contact Center
Expand
agent efficiency by effortlessly combining Five9 with website, email, and chat
systems.